Privacy Policy
Carla’s Hair Salon respects your privacy and the security of your personal information. Any information collected for the purpose of securing an appointment or purchasing a gift card will be kept in a secure database. We do not share any of your personal information with any third parties. Information received is used solely for the purpose of fulfilling your requests and to keep our customer database updated.
Gift Card Policy
Gift cards are not transferable, may not be returned, may not be redeemed for cash or used to purchase another gift card. Service prices are subject to change. Carla’s Hair Salon is not responsible for lost or stolen cards. Gift cards are valid for 12 months after issue date.
Retail Return Policy
If for any reason you are unsatisfied with services received at Carla’s hair salon, please contact us within 7 days of your service date. We will be happy to address any concern that you may have. Our intent is for each customer to be 100% satisfied with our services. Returns and refunds are limited to the following situations:
- 1. Services received cannot be refunded, however we will offer alternative solutions to try remedy any challenge.
- 2. If for any reason you are unsatisfied with any retail purchases made at Carla's Hair Salon, we will be glad to offer you a store credit which can be used for future retail purchases or salon services.
- 3. Refunds will only be considered if presented within 7 days of purchase.
- 4. Refunds can only be processed with receipt.
- 5. Pursuant to health regulations, we are not able to offer refunds for the following items: hair brushes, fat irons, blow dryers.
Cancellation Policy
Canceling an appointment with less than 24 hour notice impacts Carla's Hair Salon and the opportunity to service other guests. We understand the sudden emergencies of life that require cancellation of your appointment. Therefore we have developed a policy that is sensitive to our guest's lives and enforces a policy based on not just one cancellation, but two (2) cancellations.
In the case of two (2) cancellations with less than 24 hour notice, we reserve the right to charge a cancellation fee of up to 50% of the cost of the scheduled services. We also reserve the right to ask the client to provide a credit card payment to reserve future appointments.
No Shows
More than one (1) No Show will be handled the same as cancellations. We reserve the right to charge a No Show fee of up to 50% of the cost of the scheduled services. We also reserve the right to ask the guest to provide a credit card payment to reserve future appointments.
In either event the guest must pay their Cancellation fee or No Show fee in order to be able to book future appointments.
Thank you for understanding our efforts to meet the needs of every guest.
Carla’s Hair Salon Management.
